Who are Cloud2020?

Posted by on Jun 25, 2012 in Behind The Scenes, Cloud Solutions for Business, Cloud Solutions for NonProfit, Cloud Tutorials, Dynamics CRM Online | 0 comments

Welcome to Cloud2020

Cloud2020 is the go-to partner for Microsoft partners, and, of course, organisations like yours. Our ‘business first’ approach starts with you: at an in-depth discovery meeting we understand your goals, processes and the role of every team. Then we craft a CRM solution around your budget and even your existing technology, integrating a full suite of other Microsoft, or third-party, products if necessary.

We take pride in getting to understand your needs and the requirements of your business and in doing so we aim to become a long term partner. Our approach is simple, effective and truly sets us apart:

We’re pure CRM. A CRM-only focus means we’re simply better at what we do. That’s why most customers come to us via word of mouth only.

We completely customise. We don’t believe that one size fits all and will never rip and replace if it’s not needed. Our bespoke solutions are uniquely tailored around your users, processes, needs and current technology so you’ll drive sales productivity and marketing effectiveness like never before. And we enhance systems as we go so they meet changing needs.

We’re passionate gurus. Nameless outsourcing? Red tape? Not with us. Discover the joys of working with dedicated individuals who expertly automate your business processes, but never our service. It’s the direct, personal approach that turns customers into long-term partners.

We pass the love on: Gain a deep understanding on how to make the most of your solution, and ensure high user adoption.

We’re there: A successful implementation or migration doesn’t end there. Sign up to our flexible, fair, ‘credit’s-based’ managed services for just the support you need.

Explore the big business impact of smarter CRM with the trusted experts in relationship management.

Check out our Posts and get in touch if you’d like to know more

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MS Dynamics 365 for Finance & Operations Business Ed – 1st EU implementation!

Posted by on Jul 5, 2017 in Dynamics CRM Online | 0 comments

Cloud2020 & Perfect Dynamics are proud to be the first Partners in Europe to implement Microsoft Dynamics 365 for Finance & Operations Business Edition into Datalytics Technology.

Datalytics Technology are a fast-growing company that aims to be a leader in the application of truly advanced data science and analytics to solve a range of problems in healthcare, energy and beyond. Datalytics Technology are the first company in Europe to use the new Microsoft Dynamics 365 platform.

Implemented by Perfect Dynamics alongside Cloud2020, both leading Microsoft Partners in the UK, Dynamics 365 will improve Datalytics Technology’s sales, invoicing and reporting processes from a single platform.

Datalytics Technology have chosen Dynamics 365 because of its simplicity and intuitive user interface, as well as the power of the supporting applications within Office 365.

Chris Johnstone at Datalytics Technology said “Having already successfully implemented Microsoft Office 365 it made complete sense for us to adopt Dynamics 365 as our finance and CRM solution to continue driving our growth, allowing us to more deeply integrate structured processes across the company and to work towards our goals even more effectively.

Dynamics 365 can digitally transform businesses by connecting data in a single platform and creating personalised experiences, automating processes and predicting future trends.

 

Microsoft Dynamics 365 for Finance & Operations Business Edition gives businesses financial and inventory management, alongside the marketing, sales, and customer services workloads within Business Edition.

Ian Bourne, CEO at Cloud2020 said “As soon as we became aware that Microsoft was planning to release Dynamics 365 for Finance & Operations Business Edition we knew it was a game-changer for the UK SMB market. Naturally we are extremely proud to have been involved in partnership with Perfect Dynamics and Microsoft to deliver the first Dynamics 365 Business Edition solution in the UK to Datalytics and to have our instincts proven correct.  Our well-established and longstanding partnership with Microsoft allows us to harness the full stack of technologies to deliver business change using Microsoft Dynamics 365; and coupled with the experience of finance and ERP solutions brought to the partnership by Perfect Dynamics means we can help many other SMBs take advantage of this end-to-end solution.”

Microsoft Dynamics 365 Business Edition will soon be available in the UK, to find out more about Microsoft Dynamics 365, please contact Wendy Clifford – wendy.clifford@cloud2020.co.uk – 01453 796182

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The Archaeology of Technology

Posted by on Jun 14, 2017 in Dynamics CRM Online | 0 comments

When Satya Nadella, CEO of Microsoft (@SatyaNadella) used this phrase in his recent Business Forward 2017 keynote (see video here) my ears pricked up and my mind engaged.  It sent me back to my first interactions with the new technological equipment that was transforming the world of administration and secretarial services that I found myself in after leaving school.  I had been trained as an audio typist on a manual typewriter with the keyboard deliberately created to slow us down whilst at the same time testing us on speed and accuracy.  Yes, it seemed a bit strange at the time too!  I worked alongside rows of other women all typing letters dictated almost entirely by men.  It seemed to be the way the world naturally was but things were changing.  We had no idea how fast though!

Electric typewriters were a badge of status then just as a super-fast, super-lightweight laptop or tablet is nowadays but in just a few years every office moved to having a word processing “work station” at which a specially trained operative (usually the same person who could use the telex machine) sat to produce specialist documents such as bills of lading or customs forms.  I trained in Locoscript, one of the many word processing languages around at the time, and in the following years Word Perfect emerged as the almost universal word processing language of choice.  This seemingly unassailable lead was to be lost to the emerging Microsoft Word for Windows heralding the beginning of the extraordinary globally successful project that Microsoft became under Bill Gates.

In that process the technology flattened the hierarchy, bosses began writing their own letters, emails did away with most of the need for them anyway, the typing pool pretty much disappeared.   Also in that process, bright people from all over the world began to head to Microsoft headquarters to bring their creativity and intelligence to bear on the creation of the new software that was changing the world.  It attracted people like the 24 year old Satya who was excited by the idea of forging connections between the various platforms and machines and using them to provide meaningful information.

The technological pathway of this equipment and the processes they brought with them, wound their, occasionally unexpected, pathways through all of our lives, leaving behind traces of business ways changed by their passing; evidence for future archaeologists and anthropologists of the seismic change they wrought on the way.

The digital transformation Satya comments upon in the attached video link continues on its way.  This year sees the launch of the latest suite of apps in the Dynamics 365 stable, their watchwords remain connectivity and meaningful data however. In this instance the functionality of NAV has been harnessed to the vital customer interaction data held in CRM.  This provides a way for small business owners to manage sales, purchasing, inventory, project management and sales using Outlook as the first port of call for information setting appointments, viewing contact and account information and of producing invoices.  All this is available on a mobile phone or tablet making it truly possible to run a business with accurate real-time information from anywhere in the world.

The implications for this in terms of, the ability to respond quickly and accurately to customer requirements or queries and thus steal a watch on your competitors and opportunity for good effects in our work life balance makes Microsoft Dynamics 365 Business for Financials a compelling opportunity for anyone involved in the business world.

As always we will be bringing more news to you about this as it comes in. Why not consider joining us for our inaugural podcast on June 15th at 11am?

Grab a coffee and take 20 minutes to catch up on our reasons to be cheerful, information about the benefits of partnering with us and why our CEO Ian Bourne thinks you should be buying a last minute ticket to Washington and meeting him for coffee at Inspire 2017.  Register here

We’d love feedback on this blog post, send us your stories about the Archaeology of Technology to hello@cloud2020.co.uk or tweet us at @Cloud2020

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Wendy Clifford is a writer with a longstanding interest in Technology and its impact on our lives both from a business and social sense.  She can be found listening to music (analogue, digital and in a field with a Gin and Tonic), writing and reading, or scavenging for free food from the hedgerows which she turns into jellies and jams.  Contact her via Twitter @wendyjoy1

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Microsoft Cloud CRM Partner of the Year 2016 – Finalist

Posted by on May 31, 2016 in Behind The Scenes, Cloud Solutions for Business, Dynamics CRM Online | 0 comments

We’re incredibly proud to announce that we have been named as finalists for the Microsoft Cloud CRM Partner of the Year 2016 award.

The annual awards celebrate top Microsoft partners that demonstrate excellence in innovation and implementation of customer solutions based on Microsoft technology – and we’re proud to be selected from the selection of global partners that specialists in this area.

Click Here to download the full press release and hear what it really means…

Cloud2020 Customer Relationship Management Partner of the year 2016

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