Who are Cloud2020?

Posted by on Jun 25, 2012 in Behind The Scenes, Cloud Solutions for Business, Cloud Solutions for NonProfit, Cloud Tutorials, Dynamics CRM Online | 0 comments

Welcome to Cloud2020

Cloud2020 is the go-to partner for Microsoft partners, and, of course, organisations like yours. Our ‘business first’ approach starts with you: at an in-depth discovery meeting we understand your goals, processes and the role of every team. Then we craft a CRM solution around your budget and even your existing technology, integrating a full suite of other Microsoft, or third-party, products if necessary.

We take pride in getting to understand your needs and the requirements of your business and in doing so we aim to become a long term partner. Our approach is simple, effective and truly sets us apart:

We’re pure CRM. A CRM-only focus means we’re simply better at what we do. That’s why most customers come to us via word of mouth only.

We completely customise. We don’t believe that one size fits all and will never rip and replace if it’s not needed. Our bespoke solutions are uniquely tailored around your users, processes, needs and current technology so you’ll drive sales productivity and marketing effectiveness like never before. And we enhance systems as we go so they meet changing needs.

We’re passionate gurus. Nameless outsourcing? Red tape? Not with us. Discover the joys of working with dedicated individuals who expertly automate your business processes, but never our service. It’s the direct, personal approach that turns customers into long-term partners.

We pass the love on: Gain a deep understanding on how to make the most of your solution, and ensure high user adoption.

We’re there: A successful implementation or migration doesn’t end there. Sign up to our flexible, fair, ‘credit’s-based’ managed services for just the support you need.

Explore the big business impact of smarter CRM with the trusted experts in relationship management.

Check out our Posts and get in touch if you’d like to know more

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What do you do with your unwanted IT equipment?

Posted by on Feb 23, 2018 in Behind The Scenes, Computer Equipment, IT Schools for Africa | 0 comments



ITschoolsforAfricaEvery business has one don’t they?  A slightly grubby corner where old discarded computing equipment languishes unloved and no longer wanted until someone gets really fed up with looking at it and decides to do something about it.  But… what to do?

We know this equipment is no longer useful to us but feel that surely it must be useful to someone, but what about the data on the hard drive, can we be sure that we aren’t infringing any data security requirements by donating old IT equipment?  So we hang on to it for another 6 months and then think about taking them to the tip again and decide no it must be useful to someone and round we go again as the dust piles up.

IT Schools for Africa provides a neat and very pleasing way to solve this problem.  They have been providing millions of children in Africa with access to the tools to give them a better quality eduction since 2004 using donated equipment which is collected and refurbished and then provided to schools via their partner charities.  This equipment can then be used to create e-learning labs in schools in countries such as Malawi, Kenya,  Zambia and Zimbabwe.  Each charity has a board of trustees with specialist knowledge of ICT and education and local governments are closely involved so that on-the-ground support is ensured.  This equipment allows students to improve their job prospects and also allows opportunities to access tertiary education.  Basic support and training to the teachers is also provided by IT Schools for Africa.  Also important is the approach to data security which is taken very seriously and all data is wiped from the machines we use specialist CESG approved software. CESG is the information security arm of GCHQ and is the National Technical Authority for Information Assurance within the UK so you can have complete confidence that all data will be properly wiped before the machines are refurbished.  More on IT Schools for Africa‘s approach to data security can be found here

The statistics speak for themselves; in 2013 1 e-learning lab was donated to a school in Malawi, by 2015 this had risen to 15 e-learning labs in schools in Africa.  2008 saw 10,000 refurbished computers sent to Africa, by 2011 an impressive 30,000 were sent.

The good work also is extended to the UK, where IT Schools for Africa, based in Cheltenham, work with The Prince’s Trust and back to work agencies to provide training opportunities to those out of work.  Volunteers develop useful skills, including, IT, communication and those from the workplace as they refurbish and set up the computers ready to be sent out to Africa.  There are other schemes currently running in UK prisons to enable prisoners to learn new and practical IT skills which can help them build a new life once their term of imprisonment ends.

So, how can you help?

Well, the point of this blogpost was to highlight the opportunity for you to pass on your old equipment to somewhere that can use them to help others.  There are caveats of course.  Equipment should be  in working order and computers and laptops no older than 6 years old, however IT Schools for Africa will gratefully accept the following:

  • Computers
  • Flat screens
  • Laptops
  • Tablets
  • Smart phones
  • Keyboards and mice
  • Scanners
  • Printers
  • Cables and power leads

Donations can be sent online via Virgin Money Giving and volunteers and fund raisers are always welcomed.

Give as you live  is an easy way to give as 1,000s of retailers will give a free donation when you shop online.

Start clearing out your unwanted IT equipment today!

IT Schools for Africa can be contacted on 01242 228800 or emailled at contact@itschoolsforafrica.org.  Follow them on twitter, facebook, linked in and instagram 

Wendy small b&w  Wendy Clifford is a writer with a longstanding interest in Technology and its impact on our lives both from a business and in a social sense.  She can be found listening to music (analogue, digital and generally in a field with a Gin and Tonic), writing and reading, or scavenging for free food from the hedgerows which she turns into jellies and jams.

Contact her via Twitter @wendyjoy1


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Marketing campaign? What’s a marketing campaign?

Posted by on Oct 23, 2017 in Click Dimensions, Cloud Solutions for Business, Dynamics 365 CRM, Microsoft Dynamics Marketing | 0 comments

I vividly remember the day that Microsoft Dynamics 4.0 CRM was deployed in the business I was working in at the time.  In those early days of cloud this was an on-premise version, out of the box with no customisation and was a strange looking beast with peculiar habits that we needed to bring into our company culture with very little external or expert help.

Once we had taught it our language (english, UK) we then had to get to grips with the functionality, For a home-grown IT services company more used to discussing bits and bytes than to considering the ins and outs of customer nurture programmes this was no small task.  We had so many questions, starting with the basic “What was a marketing campaign?” to “How did subscription lists differ from marketing lists?”, and once we had identified what these actually were, “How could we generate good looking and well written content to woo our potential clients with?”  I suppose we were faced ultimately with asking what it was we wanted to say before we worked out how to say it.

Our answer at that time was to engage the services of a marketing company to help us come up with the answers to these problems but, as is the way with new territory we soon hit another one.  We discovered that no one understood our services and our customers as we did, not only that, not everyone was sufficiently enthused by IT services to put in the effort to do so – imagine that! They also didn’t really understand how to use our new CRM system to make sure that we were gathering the information we needed to make informed decisions about what worked and what didn’t.  It all fizzled out like a damp squib, a poor show at the end of what looked like a promising start, with all the frustration that comes with such unrealised potential.

What we needed then, and arguably most SMBs still do today, was access to a technically literate creative source of campaign and content input, someone that was comfortable with our systems, understood our business and would help us to generate informative and engaging content that we could then use and monitor its effectiveness, at a price that we could afford.

Life has moved on since then, Dynamics 365 CRM which is now available in the cloud with all the benefits associated with that: of security of information, ease of access, and its simple and affordable licensing programme, seamless integration with the Dynamics 365 stack and now a range of exciting additional apps that allow it to be rolled out across a business providing one point of access to a range of business functionality.

To complement our CRM development services here at Cloud2020 we have also rolled out a range of services via the Microsoft Appsource portal that answer the issue that businesses are still faced with – namely creation of marketing content and developing it into a coherent set of campaigns and programmes, all monitored and managed from with the Marketing module of Dynamics 365.  These well priced and focussed services are due to come online and to be available in November 2017.

We will be discussing these exciting services on our podcast on 26/10/17 at 11 am – check out our previous podcasts here – this  month we will be talking about at our event “Full Steam Ahead – marketing in the modern world” on November 15th 2017 at the Swindon Steam Museum –  to sign up for this click here

You can also email me at wendy.clifford@cloud2020.co.uk for an invitation – we look forward to hearing from you soon.



Wendy Clifford is a writer with a longstanding interest in Technology and its impact on our lives both from a business and in a social sense.  She can be found listening to music (analogue, digital and generally in a field with a Gin and Tonic), writing and reading, or scavenging for free food from the hedgerows which she turns into jellies and jams.

Contact her via Twitter @wendyjoy1


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What is GDPR and what does it mean for my business?

Posted by on Sep 20, 2017 in Dynamics CRM Online | 0 comments

The General Data Protection Regulation is due to become law in the UK in May 2018 and all businesses in the UK that hold or process any of their customer’s data will need to be compliant with this regulation by this time

This regulation gives EU residents and those countries doing business with them greater control over personal data.  Non-compliance should be viewed as a risk both of reputation damage and of incurring financial penalties of up to 4% of annual turnover

The regulation is comparatively clear in its application to businesses using such data although it may prove problematic for those that engage in research and use old data; consent for which use can no longer be given, the use of 17th century ships’ logs for climate research is one of these examples.  This grey area is still to be clarified.

It seems fair to say that individual rights are strengthened within by this regulation – the official website for all information regarding GDPR has this to say regarding the intersection between business and individual rights.

“Your lawful basis for processing has an effect on individuals’ rights. For example, if you rely on someone’s consent to process their data, they will generally have stronger rights, for example to have their data deleted.”


Microsoft’s stance and commitment to supporting their partners and customers to be compliant regarding GDPR is clear from this quote taken from their Trust Center section on Privacy:

“We understand that GDPR compliance is a shared responsibility. That is why we are committed to be GDPR compliant across our cloud services when enforcement begins on May 25, 2018.”


Microsoft identifies access to data as having a key part to play in enabling businesses to become GDPR compliant and in Dynamics 365 CRM (Cloud2020’s centre of interest) access to data is managed via Security Roles.

  • Role-based securityin Microsoft Dynamics 365 allows you to group together a set of privileges that limit the tasks that can be performed by a given user. This is an important capability, especially when people change roles within an organization.
  • Record-based securityin Dynamics 365 allows you to restrict access to specific records.
  • Field-level securityin Dynamics 365 allows you to restrict access to specific high-impact fields, such as personally identifiable information.

However, a CRM system is not just a sales but also a marketing tool, this is the place where vigilance and proactivity is required to take on board the regulations and understand the implications for your interactions with your customers. Luckily there are several ways that Dynamics 365 and the third party applications available for it can help you.

Click Dimensions

As a marketing tool specifically built for Dynamics 365 CRM Click Dimensions has responded thus to the challenge of GDPR

 “As many of you know, the General Data Protection Regulation (“GDPR”) will be effective May 2018. The GDPR regulates the collection, processing and use of personal data of EU individuals. We are currently working with a consultant to help us implement the necessary procedures to facilitate compliance in our role as a “data processor” under the GDPR. ClickDimensions customers are the data controllers.

 Neither the current EU Data Protection Directive (enacted in 1995) or the GDPR prohibit processing of data outside the EU; both legislative schemes require that certain commitments are made by the data processor (ClickDimensions).

 ClickDimensions is currently certified for the EU-US Privacy Shield and will be renewing this fall. We are becoming certified for the Swiss-US Privacy Shield as well. These certifications, like the EU Model Clauses, are related to data transfers and security.

We will continue to provide GDPR updates as new information becomes available. Updates from the EU Working Party are expected to be released in Q4 2017. “

However, there are several ways that it is already able to help businesses seeking to ensure that they are adhering to best practice with regard to consent and record keeping of activity already in place in Click Dimensions.

In order to be entirely sure that users are fulfilling the requirements to ensure consent there is now an option to set up “double opt-in”  http://help.clickdimensions.com/setting-up-double-opt-in-with-clickdimensions/

There is also the opportunity to use “Subscription Preferences” to ensure that there is a record of consent being given to be marketed to from existing and longstanding contacts.


Ultimately though the main impact of the GDPR will be that it will require businesses to be vigilant about documenting consent given and actions taken upon receiving requests to unsubscribe or to “forget” data already given.
5 steps to GDPR readiness

So, what to do now? Proactivity is the way to ensure that businesses can acheive the target of making sure that  sure that they start 2018 GDPR.  Start with a Discovery, what personal data do you hold, where is it kept? Move to Protect it, and Review and Plan to Control the data in the future, finally Report by documenting your actions and your plan to make sure that compliance is easy to maintain in the future.

What plans do you have to acheive compliance by 2018?  Let us know either in the comments section below or by emailing us at hello@cloud2020.co.uk

Wendy Clifford is a writer with a longstanding interest in Technology and its impact on our lives both from a business and social sense.  She can be found listening to music (analogue, digital and in a field with a Gin and Tonic), writing and reading, or scavenging for free food from the hedgerows which she turns into jellies and jams.  Contact her via Twitter @wendyjoy1


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